These Terms and Conditions relate to the sale of items from this website for fundraising purposes.

We reserve the right to amend these Terms and Conditions. The changes will take effect from the time we publish the revised terms; however this will not apply to any orders that have been accepted before this date.

 

Ordering Your Items

To order items from this website you must be at least 18 years old or under the supervision of a parent or legal guardian.

All prices displayed on our website are in pounds sterling, and inclusive of VAT.

The Friends of Tetbury Hospital reserve the right to withdraw items from sale, if we are out of stock, without notice.

If the item you order is out of stock we will inform you by email. Where payment has already been taken we will refund you.

For orders placed via our website we accept all major credit cards including Visa Debit, Visa Credit and Mastercard.
All payments are subject to authorisation by your card issuer.

You will own the item(s) you have ordered once we have received payment in full, but we will remain responsible for it until you have collected the item(s), or we have contacted you and delivered to the address you gave us when placing your order.

 

Delivery of orders

Orders can be collected from The Friends Stall at Tetbury Market Place on:
Saturday 5th December, Saturday 12th December and Saturday 19th December from 10.00-2.00pm (proof of purchase required).

Occasionally, by agreement, orders may be sent by Royal Mail. These orders will be processed within 14 days of receipt of the order.

The customer will receive an email or telephone notification when their order has been shipped.

We do not deliver to countries outside of the United Kingdom.

We shall not be responsible to you for any delays in the delivery of items that are caused by events outside of our control.

 

Cancellations, Refunds, and Returns Policy

You are entitled to cancel any order you have made on our website for any reason (including if you simply change your mind) up to and including 14 days after the day on which you receive your item(s).

Under the Consumer Contracts Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 days of receipt of the item. Unwanted items may be returned in their original packaging, in perfect saleable condition, for a full refund.

Refunds and exchanges will not be given on any items that have been damaged and/or are in an un-saleable condition.

We regret that return postage costs cannot be refunded unless goods are being returned due to an error on our part.

Goods must be returned within 14 days of receipt of the item(s).

 

Missing, incomplete, or damaged orders

If your order hasn’t arrived, first of all please view your order online. If your order has been despatched but hasn’t arrived within the expected time period, please email friends@tetburyhospital.co.uk  or call us on 01666 502336 between
9am and 4.30pm, Monday – Friday.

If your order arrives and the goods are damaged, follow our Returns procedure.

 

Returns procedure

Returns can be made through either of these options:

Returns by Hand

  • Please email friends@tetburyhospital.co.uk to inform us that you wish to return the product and your reasons why.
  • Please repackage securely and deliver to The Friends of Tetbury Hospital, Malmesbury Road, Tetbury, GL8 8XB.
  • Once we have received your returned product, we will credit your account.

Returns by Royal Mail

  • Please email friends@tetburyhospital.co.uk  to inform us that you wish to return the product and your reasons why.
  • Please repackage securely and post it to our returns address:
  • The Friends of Tetbury Hospital, Malmesbury Road, Tetbury, GL8 8XB.
  • Please obtain a certificate of postage from the Post Office.
  • Once we have received your returned product, we will credit your account.

Your Personal Information

We use the personal information you provide to us in order to supply the item(s) you have ordered to you and to process your payment. All personal data held by us or on our behalf is held in accordance with our Privacy Policy.

We only supply items for domestic and private use. You agree not to use items ordered from this website for any commercial, business or resale purposes, and therefore we shall have no liability to you for any loss of profit, loss of business interruption, or loss of business opportunity.

If you require any further information please contact The Friends of Tetbury Hospital Tel: 01666 502336.
Email: friends@tetburyhospital.co.uk